MANAGEMENT OF NURSING SERVICES IN PRIMARY HEALTH CARE IN KOSOVO

Abstract

Management is defined as a set of processes oriented to planning, budgeting, organizing, staffing, control and problem solving. Managers provide a holistic approach to the functioning of health care programs and organizations, where strong leadership and managerial practices strengthen organizational capacity and deliver quality services and sustainable improvements. Management and leadership are an important part of the same work and both are needed to succeed in healthcare organizations. Most health managers are trained health professionals (doctors, nurses and pharmacists) who rarely have any training or experience before being offered a managerial position. New managers often may not be well prepared for their new responsibilities and roles and may be expected to acquire managerial capacity by learning on the job or through the training courses offered. And the main basis of this research is to get accurate statistics on primary health management in Kosovo.