EMPLOYEE INVOLVEMENT AND ORGANIZATIONAL COMMITMENT OF TELECOMMUNICATION FIRMS IN PORT HARCOURT

Abstract

The study examines the nexus between Employees' Involvement and Organisational Commitment in Telecommunication Firms in Port Harcourt. The study looks at how employee involvement in decision-making, work autonomy, and delegation affects employees' emotional commitment to their jobs at certain telecommunication companies. The goal of the study is to find out how important these aspects of employee involvement are in building emotional attachment and loyalty to the company. The study used a cross-sectional survey design that was descriptive. The population was made up of 85 workers from MTN, GLO, AIRTEL, and 9MOBILE in Port Harcourt, and the Taro Yamane method was used to choose a sample of 70. We used structured questionnaires to gather data and then used descriptive and inferential statistics, with a focus on the Spearman Rank Order Correlation through SPSS (v23.0). The results showed that there were strong and positive connections between affective commitment and employee decision-making (r = 0.786), work autonomy (r = 0.722), and delegation (r = 0.782). These results show that when people are more involved in the activities of the organisation, they become more emotionally attached to them and stay committed to them for a longer period of time. The study finds that giving employees more say in decisions, more freedom, and more responsibility greatly increases their emotional engagement. It suggests that telecommunications companies should always include employees in decision-making, give them enough freedom, and assign them duties to give them a sense of ownership. This would boost loyalty and performance inside the company.