VALUE CHAIN MANAGEMENT STRATEGIES AND OPERATIONAL EFFICIENCY IN NIGERIAN LOSISTICS ORGANISATIONS

Abstract

The research investigated the correlation between strategies in managing the value chain and the efficiency of operations. A group of 115 managers and supervisors from ten logistics firms in Nigeria was purposefully selected for the study. Employing a quasi-experimental research design, a cross-sectional survey method was used to gather data. Analysis of the data was conducted using the Statistical Package for Social Sciences (SPSS) Version 25, utilizing structural equation modeling (SEM) through the AMOS package. The results revealed a positive and significant connection between value chain management and operational efficiency within Nigerian logistics firms. Specifically, the study observed positive and significant relationships between timely service delivery and indicators of operational efficiency (such as cost-minimization, sales volume, and market share). Similarly, a positive and significant correlation was identified between delivery channel stability and operational efficiency indicators. Furthermore, a positive and significant association was found between service quality and operational efficiency measures within Nigerian logistics firms. In light of these findings, the study concludes that value chain management significantly enhances the operational efficiency of logistics firms in Nigeria. Particularly, it emphasizes the roles of timely service delivery, delivery channel stability, and service quality in augmenting cost-minimization, sales volume, and market share in these firms. The study also deliberated on the theoretical and managerial implications of these findings.