N26: A FINTECH - REVOLUTIONIZING THE BANKING SECTOR’S SUPPLY CHAIN

Abstract

In relation to the operational strategies of N26 it is evident that they have implemented different innovative business techniques and transformed the financial service model from partly traditional to fully digital one. The present paper has presented a critical analysis of the electronically operated supply chain of the bank N26 and provides recommendations to fulfil the gaps in the fintechs in order to learn from the efficiency and quality dimensions followed in N26.However, they transformed the need of collaboration with traditional banks into option through becoming self-sufficient in both the knowledge and expertise domain. Conversely to ensure efficiency gain in supply chain N26 has to deal with the challenges along with threats like fail to compete with other digital banks that cater to customers in countries where full digitalization of service is not supported. It is true that the organization is visioning good opportunities in new markets in developed countries like USA; if it does not modify its operations to fit with the needs of another chunk of customers living in developing world will miss the prospect to fully utilize its potential.It may be taken away by other firms allowing more flexibility of strategies suitable for those markets.Based on the analysis and discussion, N26 has to explore the effectiveness of new technologies to enter the market in the developing world and accordingly has to modify the mode of operations in the supply chain. It also has to explore new strategies to reduce the operational cost and increase efficiency.