EMOTIONAL INTELLIGENCE IN UNRWA BASED ON EMPLOYEES GENDER, EDUCATIONAL LEVEL AND INCOME LEVEL

Abstract

Leadership positions are usually associated with men, especially for administrative positions. The gender parity policy must be adopted by United Nations agencies on leadership skills that are not based on gender where the effectiveness of emotional intelligence is the main driver of leadership. The purpose of this study was to examine Emotional Intelligence between males and females among UNRWA headquarter employees based on demographic variables collected using a survey. The independent variable includes gender, income level and educational level, while the dependent variable is the emotional intelligence with its five dimensions. This research adopted descriptive and explanatory research design. Emotional Intelligence questionnaire consists of 50 questions was distributed among 140 UNRWA employees who were selected randomly. Data analysis was conducted using SPSS. The results indicated for this purpose, a random sample of 300 employees from different departments was selected. The results of the study showed whether gender, income level, and educational level had any significant effect on emotional intelligence. Consequently, UNRWA's Human Resources Department can use these results to adjust the recruitment selection process. In addition, the basic criteria and criteria that UNRWA uses to assess the performance of its staff can be changed based on the results of this study. This study can benefit the administration in building a common sense of good practices in UN agencies in general and UNRWA in particular. In which emotional intelligence is tested on the basis of Goleman's Five Dimensions; Management in the Training Division of the UNRWA Human Resources Department can use the results to improve staff weaknesses by conducting specific exercises for vulnerable areas.