EFFECTIVENESS OF ANONYMOUS ONLINE PSYCHOLOGICAL COUNSELING SERVICES IN UNIVERSITIES AND THEIR COMPARATIVE ANALYSIS WITH TRADITIONAL PSYCHOLOGICAL SUPPORT

Abstract

This study examines the effectiveness of anonymous online psychological counseling services implemented in higher education institutions, focusing on students’ utilization patterns and the impact of these services on their mental well-being. The research also provides a comparative analysis of online (anonymous) and traditional face-to-face psychological consultations. Data were collected from 486 university students through standardized questionnaires, the Emotional Well-Being Assessment Scales, and semi-structured interviews. The findings indicate that anonymous online counseling is effective in reducing students’ levels of stress, anxiety, and depressive symptoms, particularly by helping them overcome barriers such as shame, fear of judgment, and reluctance to seek help. The sample included students from Samarkand State Institute of Foreign Languages, Faculty of Oriental Studies, second-year groups 2401, 2402, 2412, and 2413. Students actively participated in the research process, and the results were analyzed using mathematical-statistical methods. At the same time, the study confirms that traditional face-to-face counseling remains more effective for addressing deep-rooted or complex psychological issues. The research proposes concrete recommendations for diversifying psychological services in higher education and expanding the integration of online platforms.